These terms are applicable to all reservations, bookings and agreements for accommodation of any kind made by (“the Customer “) and Wymondham Abbey Project Limited or any of its subsidiary companies or associated companies which may be referred to individually or collectively as “the Operator” or “Number 10 The Abbey” or “www.number10theabbey.co.uk” or “Estateducation Lettings” in these terms and conditions and booked through any website operated by Wymondham Abbey Project Limited or any of its subsidiary companies or associated companies including but not limited to www.number10theabbey.co.uk or www.estateducation.co.uk .
Once a booking has been accepted by the Operator, a contract exists between the Customer and the Operator and making a booking by the Customer indicates acceptance of these Terms and Conditions by the Customer.
For bookings of 5 or more apartments different policies and additional supplements will apply, and the customer will be contacted by Number 10 The Abbey with more information.
Please note, all of our prices listed below and on this website are exclusive of VAT which will be charged at the standard rate.
Amendments to Terms & Conditions
These Terms and Conditions may be subject to change at any time and without notice. Prior to your check-in, please consult the website for the most up-to-date amendments.
Website Use and General Terms & Conditions
Use of this website, is subject to the terms and conditions outlined below. By using this website the Customer agrees to be legally bound by these terms and conditions.
This website is created and maintained in England, UK. Care has been taken to ensure the information provided in this website is accurate and complies with English laws & regulations. Links that feature on the websites include links to other sites which we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the content of these sites. All rates quoted are subject to availability and alteration.
All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay.
While every effort has been made to ensure the accuracy of all information, The Operator does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.
The website is intended to assist the consumer in determining the availability and booking of accommodation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the website listed above unless we provide you with prior written permission to do so.
Use of the websites are restricted to people over the age of 18, who can enter into binding contracts.
Online Bookings and 3rd Party Websites
Please note that different terms, conditions & cancellation policies may exist in relation to online bookings made via Booking Agents and affiliate websites depending on the city, accommodation or rate type selected.
Please read carefully the apartment rate details that are provided before you make your online booking.
Payment Arrangements and Credit Card Payment Processes
Guests will be asked for full payment of both the Security Deposit (see section below on Security Deposits) and Room charges (including extras) upon booking (and prior to the commencement of their stay), using their credit or debit card and verification with the latest “Chip and Pin” technology.
Customers availing of our discounted “Non-refundable” rates avail of our best discounted prices at the time of booking. Prepayment in full is required at the time of booking and all payments are non-refundable.
As a security measure “Non-refundable” customers and customers who have booked through 3rd party agents and prepaid in full will either be required to pre-authorise their credit or debit card or produce a valid ID on arrival.
Number 10 The Abbey accept all major credit cards and debit cards.
Number 10 The Abbey do not accept cheques under any circumstance.
The property reserves the right to cancel reservations associated with Invalid or declined credit cards.
Credit and debit card transactions will be charged at the local currency rate, Number 10 The Abbey does not accept responsibility for additional costs that may be incurred.
Cancellations and No Shows
Cancellation of a reservation will be effective only from the time of receipt.
Cancellations must be made by e-mail. Confirmation of cancellation will then be sent to you. If you do not receive confirmation, then your cancellation may not have been received. It is the Customer’s responsibility to ensure proper receipt of their cancellation.
Cancellations must be received by 12 noon (local time) two days prior to arrival date for bookings made via any third party channel. Cancellations for bookings made directly on www.number10theabbey.co.uk must be received by 12 noon (local time) one day prior to the arrival date. You should keep the cancellation confirmation number you receive. Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company, if you have travel insurance. Bookings made via
www.number10theabbey.co.uk on Non-refundable rates will incur full cancellation charges.
We strongly recommend that all Customers obtain appropriate travel and personal insurance cover.
Cancellations are subject to the following;
1. Security Deposits paid (Non-refundable rate) are non refundable.
2. Cancellations must be received by email before 12 noon (local time) at least two days before the arrival date, to the relevant email address – email@example.com .
Cancellation can also be received by post to the cancellation address provided on the website through which the Customer’s booking was made. For bookings made directly on www.number10theabbey.co.uk the cancellation email must be received before 12 noon (local time) at least one day before the arrival date. No further charges will be made for cancellations made prior to the deadline, other than the loss of any deposit paid.
3. If a customer fails to arrive or tries to cancel within 48 hours of their due arrival time – they are treated as a “No Show” and the full amount will be charged and is non-refundable. For bookings made via www.number10theabbey.co.uk the No Show charge will be applied to those that cancel within 24 hours of the arrival date or fail to arrive.
4. Cancellations are not permitted on “Non-refundable” rates, as the full cost including any extra services are charged at the time of reservation. If you cancel for any reason or attempt to modify the reservation or do not arrive on your specified check in date, your full payment is non-refundable.
5. The Customer agrees that the above cancellation charges are a fair and genuine estimate of the loss that the Operator would incur on the cancellation of a booking.
Reservations made via Other Channels
Bookings made through other sources including online travel agents, tour operators or other websites may be subject to different policies. Please refer to your confirmation for details.
Accommodation Amendments by Number 10 The Abbey
Whilst all reasonable efforts have been taken by Number 10 The Abbey to ensure that bookings made under this Agreement are able to proceed, we reserve the right to relocate any booking to accommodation of similar size and standard in the locality. The Customer acknowledges that Number 10 The Abbey accept no liability for any loss or damage suffered by or caused to the Customer as a consequence of the relocation.
In exceptional circumstances the Operator may find it necessary to cancel your booking. If this occurs the Operator will refund any sum the Customer has paid which shall constitute a full and final settlement of any liability the Operator may have to the Customer as a result of such cancellation.
The Operator will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled, if it is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Alterations to booking requested by Customer
If a Customer wishes to alter their booking (e.g. change the dates of stay or the accommodation requested), Number 10 The Abbey cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in these circumstances.
While amendments are not permitted with Non-refundable Rates, they are possible with Standard bookings depending on availability, if requested at least 48 hours prior to arrival. Additional costs may be incurred if the cost of accommodation on the new nights varies from the previous booking. All amendment requests must be received in writing.
Identification, Security Deposits for Damage, Extras and Cleaning – Pre-Authorisation of
Photographic identification will be required on check in.
Apartments sleep only the maximum number of guests listed on the description. Extra guests will not be permitted. Upon check-in, all guest names will be taken and confirmed when returning back to the apartments at night. Unfortunately, extra guest names cannot be added after check-in has taken place.
The Operator reserves the right to charge a Security Deposit upon check-in. A charge of £80 per person is applicable to Adults and children of 16 years and above (children of 15 years and under are exempt). Please be advised that only ONE payment can be made in respect of the apartment security deposit, which will be the responsibility of the lead guest. Security deposits are payable via credit or debit card payments.
Please note cash deposits are not possible so please check before you arrive to avoid any disappointment of not being able to check in. Individual per person payments are not permitted and the lead guest will be responsible for the conduct of the occupants. Where damage or disruption occurs the Operator reserves the right to withhold some or all of the security deposit of the lead guest (see below).
The payment will be used to cover incidental items including, but not limited to, breakages, damage to property, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the apartments or causing disturbance of other guests enjoyment of the property. Security Deposits may also be used by Management in the event of unauthorised extra guests using the apartment and facilities.
Security Deposits held on a credit card (via a pre-authorisation) or charged to a debit card will be refunded as per the issuing bank’s policy. Typically this may take between 3-10 working days, however some banks do take longer.
Customers should note that with pre-authorisation no money is transferred at the time, but it will affect your available funds balance and spending limits on the card while the pre-authorisation exists. The Operator is not liable for any delays in refunding pre-authorisations by credit card companies.
If disturbance to other guests has occurred or any damage to the property, the cost to the Operator will be retained from the Security Deposit, and only the balance returned to the Customer.
If this cost exceeds the value of the Security Deposit, the Customer agrees to indemnify the Operator for the damage, additional cleaning costs or other charges and agrees to pay all costs of recovery including all legal costs, and other expenses.
The Customer hereby gives consent to the Operator to apply to the Customer’s credit card all reasonable charges incurred which may not be covered by the Security Deposit.
Check-in and Check-out Requirements – Return of Apartment Keys
Customers must comply with the Operator’s rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 3:00 pm on the day of arrival.
There is a charge for early arrivals prior to 3:00 pm. The current rate is £10 and is subject to availability and must be confirmed with reception at the time of arrival. This fee is waived for customers that have booked direct on www.number10theabbey.co.uk (subject to availability on the day).
To guarantee early arrival (before 10:00 am) it is necessary to pre-register the apartment from the night before. In the event of a no show in such circumstances a two night charge will apply.
Unless otherwise agreed in advance, all apartments must be vacated and all keys returned by 11:00 am on the day of departure. By prior arrangement late check outs can be arranged for the date of departure. A late check-out surcharge of £10 per hour will apply depending on the time of departure. An additional night’s accommodation will apply to all check-outs after 3:00 pm.
Should keys, fobs or access cards be lost or stolen or where the Customer fails to checkout by 3:00 pm on the date of departure without prior approval, the Customer will be liable for the full cost of an emergency locksmith plus any replacement fobs required for operating entrance doors / car park gates, etc.
In the case of the above Number 10 The Abbey reserve the right to remove a guest’s belongings from the apartment and accept no liability for the loss or damage of these items.
A fee of £250 will be charged for keys or fobs not returned within 24 hours of the departure date and it is agreed by the Customer that the Operator at its discretion may apply this charge to the Customers credit card or deduct it from the Security Deposit.
Facilities/Services Included in the Price
All apartments come fully furnished and include a kitchen equipped with appliances, cutlery, crockery, and kitchen utensils.
Food or drinks are not provided as part of the product offering. Only very basic toiletries are supplied to the apartment and guests are reminded to bring their own. No items may be removed from the apartment.
All prices quoted are inclusive of bed linen & towels, cable TV and Internet (for the first 24 hours).
Each apartment is allocated an electricity allowance and excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.
The price quoted includes a weekly apartment cleaning service. This is not a typical Hotel cleaning service where the apartments are cleaned daily. As part of the service apartment model only 7 night stays or more will be given a mid-stay clean, typically on the 3rd day and every 7th day thereafter. Should the Customer request daily cleaning, then a charge of £25 per clean will apply.
Liability For Damage To or Loss of Customer’s Property
Unless negligence by the Operator is established by an independent body or a Court of law, the Operator will not be held liable for injury to person, loss of, or damage to any property of any Customer or person staying at or visiting the apartments and or its general facilities and area.
The Operator does not provide insurance for personal effects. Vehicles parked in the Operator’s car-parks are done so at the risk of the Customer.
Personal belongings kept in apartment safes where provided, are done so at the Customer’s risk and the Operator does not take responsibility for any loss or theft.
We strongly recommend that guests make their own arrangements for travel & motor insurances to cover any such losses.
Liability For Damage To or Loss of Number 10 The Abbey Property
The Customer is responsible for taking reasonable care of the apartment and its contents while staying with Number 10 The Abbey.
The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay, or charges may be applied.
Customers are reminded to lock apartments and close all doors and windows when leaving the apartment.
Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, willful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to Management without delay. Failure to do so, will result in a charge of £250 plus the refurbishment or replacement cost of the damage to the apartment or its contents respectively.
Use of Number 10 The Abbey Property and Quiet Enjoyment for All Guests.
Number 10 The Abbey is located in a residential area and we would ask you to please respectour guests and residents in relation to noise. As such, we do not accept ‘stag’ or ‘hen’ parties.
The use of any Number 10 The Abbey Property for the purpose of conducting business of any kind, without the consent of Number 10 The Abbey Management, is expressly forbidden.
The Customer shall do nothing in the accommodation which is a breach of the law.
The Customer shall not at any stage cause a nuisance of any kind or behave in an anti-social manner to fellow guests or staff members.
Number 10 The Abbey grants the use of its property solely for appropriate, legal, personal use.
Number 10 The Abbey expressly forbids entry to its property to any persons other than those listed under the relevant booking.
Number 10 The Abbey and the Customer agree that no tenancy rights accrue as a result of the usage of property.
The Customer may not re-let/sublet the apartment to any other third party.
Number 10 The Abbey reserve the right to refuse a Customer entry and accommodation if, on arrival Management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
Number 10 The Abbey operates a strict No-Party policy. The maximum number of people per apartment should not be exceeded and noise levels must not cause a disturbance to other guests. Additional charges will be levied on a Customer’s account if there is evidence of a party having taken place.
The maximum apartment occupancy is set out on your booking confirmation.
Guests shall comply with all reasonable rules and procedures in effect at the property, including but not limited to health and safety and security procedures and requirements as to registration. If during the course of a stay, the Operator receives serious complaints about the Customer or the Customer is behaving in a manner detrimental to the enjoyment of other customers or their guests, or the Customer is in breach of the Terms and Conditions, the Operator reserves the right to terminate the Customer’s stay without notice and without any obligation to refund any monies.
No Smoking Policy and Candles Policy
All Staycity apartments are by law non-smoking properties. A charge of £250 per night will be applied in the event smoking has occurred in the apartment.
Use of candles or any naked flames in the apartments are strictly prohibited.
Access to the Apartments by Management
The Management and its authorised personnel may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.
Number 10 The Abbey warrants to use all reasonable efforts to ensure that the Customer’ chosen accommodation is properly arranged and is of a good standard.
If not happy the Customer should immediately notify the Operator of any complaint, and in any event no later than 12 hours after your arrival. If the Operator is found to be in breach of this warranty and cannot rectify the problem, the Operator will at its option either provide you with a replacement apartment (if reasonably practicable) or a partial refund of the price paid.
Under no circumstances shall the Operator’s liability to the Customer exceed the amount paid to it for the rental period.
Guests under the age of 18 years must be supervised by at least one adult per apartment. The lead guest will be responsible for the conduct of the remaining guests and will be required to provide a security deposit for the group.
Children under the age of 2 are free and do not count as occupants. This is however dependent on suitable apartment availability and all local fire regulations.
All children over the age of two are regarded as adults when determining occupants of an apartment.
The Operator reserves the right to charge for the provision of children’s equipment including cots and high chairs.
Children under the age of 14 must be supervised by an adult at all times.
No pets, of any kind, are allowed in the apartments with the exception of service dogs.
These terms and conditions shall be interpreted under English law except as otherwise provided by convention or applicable law and shall be subject to the jurisdiction of the English Courts.
These terms and conditions are applicable unless they are inconsistent with the applicable law in which event the applicable law shall prevail. If any of the provisions of the terms and conditions are invalid under any applicable law, then the other provisions shall nevertheless remain valid to the extent that the remaining provisions are capable of standing without the provision or provisions ruled invalid.