We’ve put together everything you might need to know for a smooth and comfortable stay.

CHECKING IN AND CHECKING OUT

• Check-in: From 3:00 PM
• Check-out: By 11:00 AM
• Early check-in/late check-out may be available for £10 per hour (subject to availability). Please email us in advance to arrange.

 

KEYS AND ACCESS

• Keys: Collected from Concierge on arrival.
• Door & Building Codes: Sent directly to your registered email or booking platform before check-in.

 

PARKING

• Free on-site parking is available. Spaces are limited and subject to availability.

 

WI-FI

• Complimentary high-speed Wi-Fi is available.
  Network: Number10Guest
  Password: Book10Direct

 

FOOD AND DRINK

• Breakfast is not included. We no longer offer vouchers, but there are plenty of cafés and restaurants within walking distance.
• Tesco Express is right next door for essentials.

KITCHENS

• All apartments include a fully equipped kitchen with oven, hob, fridge, microwave, kettle, and cookware.

 

GYM & FITNESS

• A 24-hour fitness centre is available to all guests.
  

 

PAYMENTS & DEPOSITS

• A refundable security deposit is taken when booking and returned after housekeeping checks (if no damage).
• Stays are charged automatically to the card on file. Please ensure sufficient funds are available before arrival.

 

HOUSEKEEPING & SUPPLIES

• Towels & Linen: Fresh sets at check-in. Extra sets available on request (charges may apply).
• Cleaning: Standard housekeeping is after checkout. Mid-stay cleans can be arranged for a fee. Guests staying 5 nights or more receive a complimentary weekly clean.
• Laundry: Some apartments have washing machines (subject to availability). Please let us know if required before booking. Guests provide their own detergent. A laundrette is also available at Jenny Lind Estate, NR1 4HW.
• Starter Supplies: Tea, coffee, toiletries, and bin bags provided. Guests top up as needed.

 

POLICIES & RESTRICTIONS

• Visitors: Only registered guests may stay overnight. Day visitors welcome but must not exceed apartment capacity.
• Noise: Quiet hours are 10:00 PM – 7:00 AM.
• Parties: Strictly prohibited. Breach may result in deposit loss and removal from property.
• Smoking: Number 82 The Unthank is strictly non-smoking throughout the inside.

 

UTILITIES & APPLIANCES

• Heating/Hot Water: Each apartment has individual heating controls (no built-in cooling). Fans available on request.
• Fuse Boxes: Inside wardrobes. Only reset if confident – otherwise, contact us.
• Iron & Ironing Board: Provided in every apartment.

 

Security & Safety

• CCTV: Monitored 24/7 in communal areas.
• Safes: Not provided. Keep valuables with you or locked securely.
• Fire Safety:
  • Fire alarm panel is located in Concierge.
  • Fuse boxes are in wardrobes.
  • If alarm sounds: evacuate immediately via the nearest exit and call 999. Do not use lifts.
  • Broadland Guard may be on-site after hours and can assist if needed.

 

Travel & Local Area

• City Centre: 15-minute walk / 5-minute taxi.
• Train Station: Norwich Station is a 10-minute drive. Buses and taxis nearby.
• Shops: Tesco Express (next door). Sainsbury’s (5 minutes by car).

 

ACCESSIBILITY

• Some apartments are wheelchair accessible. Please confirm at booking if required.

 

PETS & CHILDREN

• Pets: Allowed for £10 fee per stay.
• Travel Cots/Highchairs: Available on request (subject to availability). Please email ahead.

 

COMFORT

• Windows: All apartments have opening windows.
• Cooling: Portable fans available in summer (on request).